How to download Rakuten Ichiba receipts (領収書) as a PDF

Issue a receipt from your purchase history

1. 1

   Open your purchase history

   Sign in to Rakuten and open purchase history (購入履歴). Rakuten’s help pages are in Japanese, so this guide gives the Japanese label for each button.

   order.my.rakuten.co.jp
2. 2

   Open the order details

   On a computer, click 注文詳細 on the order. On a phone, tap 詳細 and then 注文詳細.

3. 3

   Enter the addressee

   In the 領収書・請求書 section of the order details, type the name to print on the document into the 宛名 field.

   Rakuten says the addressee can’t be changed after you enter it once. Decide on the exact wording, such as your trade name or company name, before you type it.

4. 4

   Press 「発行する」 and save the PDF

   Press the 発行する button. The receipt or invoice is shown as a PDF, which you can save or print.

   Rakuten suggests a printer or a convenience store print service if you need paper.

If you ordered without a Rakuten ID

1. 1

   Look up the order

   Open the order lookup page (注文詳細の確認) and enter the order number (受注番号) and your email address. Then issue the document from 領収書・請求書 in the order details, as above.

   order.my.rakuten.co.jp

When you can issue a receipt

• The amount paid is at least 1 yen.
• The order status is お支払い確定 (payment confirmed). It changes after the shop ships and Rakuten confirms the payment. If it hasn’t changed yet, wait or contact the shop.
• Orders that don’t ship anything, such as kobo or Rakuten Books downloads, only need the status 注文処理済み (processed).
• The order is within 2 years of the order date. Rakuten says some orders placed before October 2023 can’t be issued, depending on the payment method.
• If the shop has left Rakuten Ichiba, the purchase history can’t issue the document and Rakuten can’t give you the shop’s contact details. Use the contact details in your order confirmation email.
• If your email address doesn’t meet Rakuten’s format rules, issuing may fail. Contact the Rakuten Ichiba customer support center in that case.

Receipt or invoice: it depends on how you paid

Paying the whole amount with points doesn’t change this: you get the document that matches the payment method you selected. Rakuten Pay balance (楽天キャッシュ) used on an order is shown on the receipt as points used (ポイント利用).

Purchase-history receipts and shop-issued receipts

Rakuten says each shop is the issuer of the receipts and invoices you download from purchase history, in line with the invoice rules. So the PDF is the shop’s document, not Rakuten’s.

How shops handle their own paper or emailed receipts varies, and Rakuten’s help doesn’t set one rule for it. If you need a different format, a correction or a paper copy, ask the shop through 問い合わせ in your purchase history or ショップへ相談 at the bottom of the product page.

Using it as a qualified invoice

If the shop is a registered qualified invoice issuer (適格請求書発行事業者), the receipts and invoices from purchase history follow Japan’s invoice system. Shops show their status on their company information page (会社概要). Registration is optional, so not every shop has a number.

Rakuten says that if a shop registers after your purchase, it still can’t issue you a receipt with the registration number. Items at the reduced 8% rate are marked with the 8% rate in the item details. You can check a T number on the National Tax Agency’s registry site.

After a change or cancellation

If the order is changed or cancelled, you can download the document from Rakuten’s automatic email, such as 【楽天市場】ご注文内容が変更されました. When the latest receipt or invoice date changes, the issue date changes with it.

Keeping the files for Japanese tax

How you store PDFs downloaded from purchase history can fall under Japan’s rules for keeping records electronically (電子帳簿保存法). Which documents you need and how to store them depends on your situation, so ask a tax accountant (zeirishi).

Questions

Where do I get a receipt on Rakuten Ichiba?

In purchase history (購入履歴), open 注文詳細 on the order, type the addressee into 宛名 under 領収書・請求書 and press 発行する. The receipt opens as a PDF.

I typed the wrong addressee. Can I change it?

Rakuten’s help says the addressee can’t be changed after it is entered, and it doesn’t describe a way to correct it. Since the shop is the issuer, ask the shop through 問い合わせ in your purchase history.

Can I issue the receipt again?

Yes. As long as the conditions are met, you can issue it from the order details as many times as you like. Every copy after the first is marked 再発行 (reissued).

Why can’t I issue a receipt for my order?

Check that the status is お支払い確定, that the order is less than 2 years old and that the shop is still on Rakuten Ichiba. Cash on delivery and invoice payment orders get an invoice instead of a receipt, and hometown tax donations aren’t issued from purchase history.