How to get receipts for App Store, iCloud+ and subscription purchases

Find a purchase on the web

The quickest route. It works in any browser, including on a Windows PC or an Android phone.

1. 1

   Sign in to reportaproblem.apple.com

   Go to reportaproblem.apple.com and sign in with your Apple Account. A list of your purchases appears: apps, in-app purchases, subscriptions such as iCloud+, music and other Apple content.

   reportaproblem.apple.com

   Item missing? You may have bought it with a different Apple Account. Sign in with that account and check again.

2. 2

   Search by amount

   If you only know what your card was charged, type the amount into the search. One card charge can cover several items, because Apple may group multiple purchases and subscriptions into one bill.

See purchase history on your device

1. 1

   On iPhone or iPad

   Open the App Store and tap your photo or initials (or the My Account button). Tap “Apps & Purchase History”, then “Purchase History”. You may be asked to confirm with Face ID, Touch ID or your passcode.

   Only the last 90 days show at first. Tap “Last 90 Days” to pick another date range or filter, or search by item name, price or order ID.

2. 2

   On a Mac

   Open the App Store and click your name at the bottom of the sidebar. Click “Apps & Purchase History”, then “Purchase History”. Change the “Last 90 Days” filter to see older purchases.

   On some macOS versions the path is your name, then “Account Settings”, then “See All” in the Purchase History section.

3. 3

   On a Windows PC

   Open the Apple Music app or the Apple TV app and click your name at the bottom of the sidebar, then “View My Account”. Scroll to Purchase History and click “See All” next to Most Recent Purchase.

   Still using iTunes for Windows? Choose Account, then View My Account from the menu bar, and use the Purchase History section.

Get the receipt emails

1. 1

   Search your inbox

   Search all folders, including spam, for “receipt from Apple” or “invoice from Apple”. Each receipt shows what was bought and which Apple Account was used. Genuine Apple receipts also include your current billing address.

   receipt from AppleCopy

   A charge that is still pending has no receipt yet. The email arrives once the charge goes through.

2. 2

   Turn on renewal receipts

   On iPhone, open Settings, tap your name, then “Subscriptions”, and turn on “Renewal Receipt Emails”. From then on you get a receipt each time one of your subscriptions renews.

3. 3

   Save a receipt as a PDF

   Open the receipt email and choose Print in your mail app. On a Mac, choose Save as PDF from the PDF menu. On Windows, pick Microsoft Print to PDF as the printer.

Subscriptions bought inside apps (ChatGPT and others)

If you subscribed inside an iPhone or iPad app and paid with Apple’s in-app purchase, Apple charges you and Apple sends the receipt. You manage and cancel it under Settings, your name, “Subscriptions”, not on the app’s website.

OpenAI, for example, says ChatGPT subscriptions started through the App Store don’t appear in ChatGPT’s own invoice history. You find them in your Apple purchase history and in Apple’s email receipt sent on each renewal. The same pattern applies to other apps billed through Apple.

If you can’t find an Apple receipt for a subscription, you may have bought it from the company directly. Your card statement shows who billed you.

Some apps let you pay outside Apple: external purchase links, alternative app marketplaces where available, and Mac apps installed from the web. Apple can’t help with those purchases. The receipt and any refund come from the developer.

Family Sharing: who pays and where the receipt is

When the family organizer turns on Purchase Sharing, the organizer pays for everyone’s purchases unless an adult member uses their own payment method. A member’s Apple Account balance is used first; anything left is charged to the organizer.

As the organizer, you can see members’ purchases. At reportaproblem.apple.com, tap or click the Apple Account button and choose a family member, or choose All to list everything charged to the shared payment method. In the App Store’s Purchase History you can also filter by family member. Each receipt shows which Apple Account made the purchase.

Apple Store orders (iPhone, Mac and other hardware)

Products bought from the Apple Store have their own order page, separate from App Store purchase history. For online orders, sign in to your Order Listing (Order Status) page with your Apple Account, select an item to open the order details, and choose “View Invoice” at the top. Apple creates the invoice once an item has shipped or been picked up.

No Apple Account? You can look up an order with the order number and your email address or postal code. For purchases in a physical Apple Store, keep the receipt you were given at checkout; if you lost it, ask that store or Apple Support.

Refunds and charges you don’t recognize

• To request a refund, sign in at reportaproblem.apple.com, choose “I’d like to”, then “Request a refund”. Pick a reason and the item, then submit. Apple says to expect an update in 24 to 48 hours, and the money can take longer to reach your payment method.
• A charge shown as apple.com/bill on your statement can be for apps, subscriptions, music, movies or other Apple content. Sign in at reportaproblem.apple.com to see what it was.
• Some banks show a View Receipt option next to Apple charges on their website or app. Apple then shows the item details and emails you that they were viewed. Not every bank offers this.

Using Apple receipts for expenses

Apple’s receipts arrive as emails, so keep the email (or a PDF of it) next to the matching line on your card statement. Because Apple can group several purchases into one charge, match by date, amount and order ID.

Whether an Apple receipt is enough for your tax return or your employer’s reimbursement rules depends on your situation. Check with your accountant or CPA.

Questions

Can Apple resend a receipt email?

Apple’s help pages don’t describe a resend button. Search every mail folder, including spam, for “receipt from Apple” or “invoice from Apple”. The purchase itself stays in your purchase history at reportaproblem.apple.com and in the App Store, and turning on “Renewal Receipt Emails” makes sure future subscription renewals send one. For anything else, contact Apple Support.

Where is the invoice for a ChatGPT subscription I bought on my iPhone?

If you subscribed in the ChatGPT iOS app, Apple billed you. OpenAI’s help center says these receipts don’t appear in ChatGPT’s invoice history. Look in your Apple purchase history, or for the email receipt Apple sends each time the subscription renews.

Why can’t I find a charge in my purchase history?

The reasons Apple lists: you used a different Apple Account, a family member made the purchase, several purchases were grouped into one bill, or the charge is still pending. If none of these fit and there is no Apple receipt, another company may have billed you; your card statement shows who.

How do I get an invoice for an iPhone or Mac bought on apple.com?

Sign in to your Order Listing page on the Apple Store website, select the item to open the order details, and choose “View Invoice” at the top. The invoice appears after the item ships or is picked up.