How to get a Naver Pay receipt: card slip, cash receipt and tax invoices

Get the receipt for one order

1. 1

   Open your Npay payment history

   Sign in to Naver and open Npay “결제내역” (payment history). Smart Store orders, orders from other shops that take Naver Pay, Naver reservations, in-store payments and paid content all appear here, for up to five years.

   order.pay.naver.com/home

   Use the magnifier at the top to search by product or seller name.

2. 2

   Open the order details

   Click the product image or name. The “주문 상세정보” (order details) page opens.

3. 3

   Choose the receipt

   Click “영수증 조회” (view receipts) at the top right. Open “카드영수증” if you paid by card, or “현금영수증” if you paid by bank account (계좌 간편결제), Npay money (Npay 머니) or bank deposit (무통장입금).

   Cash receipts for shopping orders are issued on the purchase confirmation date, so there is no print button before you confirm. Digital content receipts are issued at payment.

4. 4

   Print it or save a PDF

   Print from the receipt window. To keep a file, choose “Save as PDF” instead of a printer in the print dialog.

   The name of the PDF option differs slightly between browsers.

Print a month of receipts at once (computer)

The “영수증 조회·출력” page lists Naver Pay receipts by payment date. It opens only on a PC.

1. 1

   Open 영수증 조회·출력

   Open the page in a desktop browser. Each search covers up to one month of payment dates, and it shows receipts issued within the last five years.

   new-m.pay.naver.com/receipts/history/list

   For a full year, search month by month.

2. 2

   Pick the right card receipt

   “카드영수증” (card receipt) is issued per product. “통합카드영수증” (combined card receipt) is issued per order number, which means per card approval, and puts the products, shipping fee and any deposits of one order on one slip.

3. 3

   Get the rest from payment history

   In-store payments (현장결제), digital content and tax or utility payments do not show on this page. Get those receipts from the order or payment details in “결제내역”.

Request or fix a cash receipt

1. 1

   Choose the type at checkout

   On the order and payment page, check that “신청하기” (apply) is ticked under 현금영수증 and pick a type: 소득공제용 (for an individual, by phone number or cash receipt card number) or 사업자증빙용 (business proof, also called 지출증빙용, by business registration number).

   The cash receipt box appears below the payment options when you choose charged points (충전포인트), bank account payment or a cash method under general payment.

2. 2

   Change it before confirming

   Go to Npay “결제내역” → click the order → “영수증 조회” → “현금영수증 정보 변경” (change cash receipt details). Once the purchase is confirmed, Naver Pay can no longer change it.

   order.pay.naver.com/home
3. 3

   Claim a self-issued receipt on Hometax

   If you did not request one, the cash receipt is self-issued (자진발급) to 010-000-1234, a National Tax Service code, after purchase confirmation. Note the approval number (승인번호) under “영수증 조회” → “현금영수증”, then register the receipt to yourself on Hometax (홈택스), the NTS website.

   hometax.go.kr

   You need the seller’s business registration number, the approval number, the amount and the date. Naver Pay gives the path 조회/발급 → 현금영수증 수정 → 자진발급분 소비자 등록 (사업자 등록 for a business); Hometax menus change from time to time.

Korean receipt types in plain English

Cash receipt details are reported to Korea’s National Tax Service (국세청). Naver Pay describes 소득공제용 as the receipt for income deduction in year-end tax settlement (연말정산), and 지출증빙용 as the one a business uses for a tax credit.

Under Korea’s VAT Act, a 세금계산서 shows both parties’ registration numbers, the supply value and the VAT amount.

When you need a 세금계산서 or 거래명세서

Naver Pay provides only card slips and cash receipts. If you need a 세금계산서, it says to request a 지출증빙용 cash receipt as a substitute, or to use the card slip if you paid by card. One order cannot get both.

For a 거래명세서, ask the shop you bought from: in “결제내역”, click the product and use “문의하기” (contact) on the order details page.

Company groups using Npay business payment (Npay 사업자결제) get a 거래명세표 under Npay biz → 사업자몰 → 영수증 조회·출력 on a PC, but Naver Pay says it is only for checking items and quantities and has no value as tax evidence.

Which document your employer or tax office accepts depends on your situation. Ask your finance team, or a Korean tax accountant (세무사) for Korean taxes.

Points, Npay money, overseas sellers and payments from abroad

• Cash receipts cover cash-type payments of 1 won or more: bank deposit, bank account payment, Npay money and cash-receipt-eligible points.
• Npay points (Npay 포인트) from purchases, events, reviews or converted partner points get no cash receipt, so a receipt can be smaller than what you paid.
• Npay money charged abroad with a foreign credit card or PayPal gets no cash receipt.
• For individual (간이과세자) or overseas sellers without a business registration number, 네이버(주) issues the card slip on their behalf.
• Mobile coupons and gift vouchers (E쿠폰): the place where you use them issues the cash receipt. Phone-bill payments: your mobile carrier issues the proof after you pay the bill.

Naver Plus membership receipts

Paid by card: Npay “결제내역” → magnifier → service “콘텐츠” (content) → “조회하기” (search) → select the payment → “온라인영수증” (online receipt). If that fails, use your card company’s website. Paid by bank account or Npay money: request a cash receipt when you join or change the payment method.

A 4,900 or 46,800 won charge you don’t recognize? Naver Pay lists those as the membership’s monthly and annual prices (VAT included).

Canceled and returned orders

• A 통합카드영수증 shows the balance after partial refunds; a fully refunded order can show 0 won.
• Return shipping deducted from your refund is subtracted on the combined slip; return shipping paid separately by card gets its own slip.
• A cash receipt issued through Naver Pay cannot be canceled.
• After you withdraw from Naver Pay (탈퇴), it can no longer issue receipts, so save them first. Issued cash receipts stay on Hometax.

Questions

Why is there no print button for my Naver Pay cash receipt?

For shopping orders, the cash receipt is issued on the purchase confirmation (구매확정) date, so the button appears only after you confirm. Reaching the National Tax Service can take up to 48 hours after that. Digital content receipts are issued at payment.

Can I get one receipt for an order with several items?

Cash receipts are issued per product order number, plus one for shipping, and are not combined. For card payments, the 영수증 조회·출력 page on a computer gives a 통합카드영수증 (combined card slip) per order. A total receipt from your card company may not show the VAT correctly, Naver Pay notes.

Why does my cash receipt show another company instead of Naver Pay?

Naver Pay only handles the payment. The cash receipt is issued in the seller’s name, so the supplier field shows the shop that sold the product, and Naver Pay says to record the seller’s details when filing VAT.

Can Naver Pay issue a 세금계산서 (tax invoice)?

No. Naver Pay provides only card slips and cash receipts and suggests a 지출증빙용 cash receipt, or the card slip if you paid by card, instead. Whether that works for you is a question for your finance team or a tax accountant.

How do I change a cash receipt after confirming the purchase?

Naver Pay cannot change it after confirmation. Check whether Hometax lets you change the type (조회/발급 → 현금영수증 수정); if not, Naver Pay says to ask your local tax office (주소지 관할 세무서).